Q: How long is the shipping?
A: Standard Shipping to the US: 2-7 business days.
Standard Shipping to Others: 3-15 business days. Please refer to "Shipping Policy".
* The shipping time is estimated and commences from the date of shipping, rather than the date of order. Due to COVID-19, the shipping time can take longer than the expected date.
If your order hasn't arrived in the estimated delivery times, please contact our support team at [email protected].
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q: Do you accept Cash On Delivery?
A: No we do not.
Q: What are the payment options?
A: We accept payments by Visa, Mastercard, and American Express, JCB, Diners Club, Discover, and Apple pay.
Q: How long before I receive my goods?
A: All items are subject to a handling period before they are dispatched. Most of the orders leave the warehouse 1-3 days after payment.
Q: Can I get a refund?
A: Yes within 30 days of purchase. The product must be sent back in its original package and intact.
Q: Is the Quality Guaranteed?
A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.
Q: How Secure is the website?
A: rumsim adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q: Do you ship internationally?
A: rumsim successfully ships many products worldwide each day. We have many satisfied customers around the globe.
Q: How can I get my tracking number?
A: Tracking numbers will be provided after we shipped the item.
For any other inquiries, please do not hesitate to contact us at [email protected]